Cancellation and Refund Policy

At Design by Sonali, we aim for your complete satisfaction with every purchase. If you wish to cancel an order or seek a refund, please refer to the following guidelines:

Order Cancellation:

• Cancellation Timeframe: You can cancel your order within 24 hours of placing it for a full refund.
• Cancellation Process: Contact our customer support team via email or phone with your order details to initiate the cancellation process.

Refund Policy:

• Refund Eligibility: We offer a 10-day refund policy from the date of delivery for eligible items.
• Eligibility Criteria: To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
• Refund Process: Contact our customer support team within the 10-day period to request a refund. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be credited to the original method of payment within 3-7 days, depending on your card issuer’s policies.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• Products can be returned within 5 days of delivery in their original condition, with return shipping costs borne by the customer unless the product is defective or incorrect.

Contact Us:

• If you have any questions regarding cancellations, refunds, or returns, please contact our customer support.