Return and Refund Policy

Cancellation and Refund Policy

At Design by Sonali, we aim for your complete satisfaction with every purchase. If you wish to cancel an order or seek a refund, please refer to the following Return and Refund Policy guidelines:

Order Cancellation:

Cancellation Timeframe: You can cancel your order within 24 hours of placing it for a full refund.

Cancellation Process: Contact our customer support team via email or phone with your order details to initiate the cancellation process.

Refund Policy:

Refund Eligibility: We offer a 10-day refund policy from the date of delivery for eligible items under our Return and Refund Policy.

Eligibility Criteria: To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

Refund Process: Contact our customer support team within the 10-day period to request a refund. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Refund Method: Approved refunds will be credited to the original method of payment within 3-7 days, depending on your card issuer’s policies.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Products can be returned within 5 days of delivery in their original condition, with return shipping costs borne by the customer unless the product is defective or incorrect.

Contact Us:

If you have any questions regarding cancellations, refunds, returns, or our Return and Refund Policy, please contact our customer support.
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